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ServiceNow Penetration Testing

What It Is
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White box penetration testing is a code-aware security exercise that gives our engineers full visibility into your ServiceNow customizations. We inspect scripted REST and GraphQL APIs, UI Builder workspaces, Flow logic, and any customer-written script includes. With source-level access we can spot subtle flaws, then attempt real exploitation to prove risk and business impact.

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Why It Matters Under the Shared Responsibility Model
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ServiceNow keeps the cloud infrastructure secure, yet the customer owns secure configuration, custom code, and application penetration testing. Every new table, role, or line of script you add widens that customer-owned surface. Testing those areas is the only way to know if an attacker could pivot from user to admin or siphon regulated data.

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Why Challenges Appear
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  • Rapid Release Cycles - features ship faster than security reviews

  • Complex Integrations - multiple data flows raise injection and auth risks

  • Hidden Logic Flaws - business rules and flows can override ACLs in ways scanners miss

  • Compliance Pressure - regulations sometime demand evidence of code review and exploit testing

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How EntruLabs Conducts a Test
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  1. Scoping workshop – agree on in-scope apps and data classes

  2. Assessment – hunt for vulnerabilities as per agreed-upon scope

  3. Targeted exploitation – build safe proofs of concept that replay the issue

  4. Risk-ranked report – CVSS scores, attacker narrative, fix guidance

  5. Fix or detect add-on – our fractional security engineering team can remediate code, assist in building detective controls in your SIEM, or even help in an ongoing capacity in the ServiceNow AppSec domain.

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Outcome
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  • Compliance confidence — evidence mapped to NIST 800-53, SOC 2, ISO 27001

  • Reduced attack surface — clearer roles, hardened APIs, safer portals

  • Developer enablement — coding patterns and guardrails your team can reuse

  • Executive clarity — CVSS and EPSS based scoring and fix-effort estimates that guide investment

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